Last updated: May 02, 2026
Zupio ("we," "our," or "us") operates the Zupio mobile application and the website https://zupio.in (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our food delivery service to you.
Personal Information: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes: Name, Phone Number, and Delivery Address.
Location Data: We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service, such as showing nearby restaurants, calculating delivery charges, and tracking your food delivery in real-time.
Camera and Photos/Storage: We may request access to your device's camera and photo gallery to allow you to upload a profile picture or submit photos for customer support tickets.
Phone/Calling Access: We request phone permission to allow you to seamlessly call our restaurant partners or delivery executives directly from the app regarding your order.
2. How We Use Your Information
Zupio uses the collected data for various purposes:
To provide and maintain our Service.
To process your food orders and facilitate delivery.
To notify you about changes to our Service or order status.
To provide customer support.
To detect, prevent and address technical issues.
3. Disclosure of Data
We do not sell your personal data. We may share your data with trusted third parties only in the following situations:
Restaurant Partners: We share your order details and contact information with the restaurant preparing your food.
Delivery Executives: We share your name, phone number, and delivery address with the delivery personnel to fulfill your order.
Legal Requirements: Zupio may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation or protect the personal safety of users of the Service.
4. Data Retention and Account Deletion (Your Rights)
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. You have full control over your data.
Account Deletion: You can request the deletion of your account and personal data at any time directly from within the Zupio app. To do this, simply navigate to your Profile section and click on the "Delete Account" option.
Once you choose to delete your account, your personal data will be permanently removed from our active databases, except for certain transactional data (like past order invoices) that we are legally required to retain for accounting and tax purposes.
5. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
By email: support@zupio.in
By visiting our website: https://zupio.in
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